Refund Policy

If your event has not yet passed, you can request a refund with no questions asked.

For approved refunds, the total refunded amount for a charge will never exceed the original payment amount.

If the event date has passed, refund requests are no longer automatic.

You must submit your request to support@soraiah.com with your account email, payment date, amount, event name, and reason.

If a payment is canceled before completion, no refund is needed because the charge is not finalized.

After a payment succeeds, refunds are processed as a separate refund transaction.

Refunds are sent back only to the original payment method used for the payment.

Refunds cannot be redirected to a different card, bank account, or payment destination.

After we issue a refund, Stripe submits the request to your bank or card issuer.

Most customers see refunds in approximately 5 to 10 business days, depending on the bank and payment method.

If a refund cannot be completed by the bank or issuer, it may fail and funds are returned to our Stripe balance.

In some cases, resolution of failed refund flows can take up to 30 days from the refund post date.

Any non-refundable processing fees, taxes, or third-party charges are handled according to Stripe and applicable legal requirements.

To request a refund, contact support@soraiah.com with your account email, payment date, amount, and reason for the request.

We may update this policy to reflect product, legal, or payment-provider changes. Updates are effective on the published date on this page.